C2C Credit&Collection Specialist

The purpose of the role:

We are delighted to extend a job opportunity in a multinational corporation wherein you will be working in a culturally diverse setting on a daily basis. We are looking for an experienced collection worker whose duty will be reaching out to our customers to collect due payments. Your goal will be to maintain good client relationships while making sure payments are received in time.

Our Collection team consists of debt collection experts who are eager to impart their knowledge and familiarize you with their everyday activities.

You will be have input on increasing the company revenue by extending credit to good risk assessed customers and minimizing debts by keeping track of existing and new customers and their credit worthiness.

You will be contact with ours clients and collect outstanding payments.

You will be responsible for keeping balance between maintaining trustful relationships and ensuring timely payments.

Your responsibilities:

▪ Managing credit worthiness in accordance with credit policy

▪ Order management activities

▪ Evaluating new credit requests and conducting client credit checks based on credit bureau data

▪ Setting up the terms of credit for new clients

▪ Monitoring accounts to identify overdue payments

▪ Monitoring payment deadlines and execution of a complex cash collection process

▪ Contacting the customers via telephone and e-mail to obtain payment statuses

▪ Report on collection activity and accounts receivable status

▪ Reconciling open balances and investigating differences between the payments and invoices

▪ Answering incoming calls promptly and professionally, ensuring that customers receive the highest level of service

▪ Facilitating the identification and resolution of any customer disputes concerning billing

▪ Supporting creation of the desktop procedures (DTPs) for the Credit and Collections areas