To help develop these capabilities, the Equinix data center infrastructure management (DCIM) Product Management team is looking for an experienced Senior Technical Product Manager with a track record of leading engineering scrum teams and delivering customer-centric automation and IoT services and capabilities. This is an opportunity to help define and advance how enterprises around the world observe, orchestrate, and interact with next-generation data center infrastructure.
The role requires someone responsible for ensuring stakeholder needs and use cases are deeply understood, translated into functional and technical specifications, and managed through a development life cycle from start to finish. You will serve as an Agile coach and work closely with a diverse set of internal and external stakeholders, building and managing relationships and product roadmaps. A strong understanding of product development, relationship management skills, and experience developing colocation and IoT products in a high-technology, dynamic environment is crucial to your success.
Product Lifecycle Management
• Play a leading role in formulating and executing on product strategy, collaborating with key stakeholders, and execute on the committed roadmap
• Involve engineers, designers and others to create a shared vision and clear goals for the product, including a well-defined product roadmap
• Lead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIs
• Gather, document, design and test the best possible customer experience and incorporate the voice of the customer into the product roadmap
• Work with Product Managers to define good confidence release deliverables for any given release
• Be comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholders
• Serve as the subject matter expert and evangelist for the product
Market, Competitive and Customer Analysis
• Research competitors and verticals; prepare reports related to financial position, competitive position and market potential
Business Case Development
• Create and collaborate on the financial business models and conduct compelling business opportunity reviews with the leadership team
• Understand the business value and verify that the team delivers business value
Product Performance
• Define metrics that will be used to inform product success and help drive user experience improvements
• Identify improvements to existing product processes; develop a strong understanding of processes and technology
• Evaluate incoming product-related issues from internal and external customers to determine the severity and response
• Triage production software issues and follow up with cross-functional teams until fixes are tested and deployed
Cross Functional Collaboration
• Design product training curriculum; lead cross-functional trainings and meetings
• Work with the user experience teams and facilitate the development of user interface workflows aligned with functional objectives
• Complete ad-hoc assignments that assist in the development of product strategy and roadmap
• Collaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets.
• Manage stakeholder expectations within and/or across functions
New Partner Identification and Engagement
• Identify and collaborate with partners to enhance the product
• Partner with and deeply listen to customers, sales and operations teams, and other stakeholders to identify unmet needs and new use cases
• Validate ideas with customers before, during, and after development
Backlog Prioritization
• Help prioritize items to move forward among many candidates based on an analysis of the business opportunity vs. level of effort
• Bring a rigorous and strategic mindset to evaluating and prioritizing competing requirements, including features, bugs, and tech debt
• Collaborate closely with technology teams
Test Case Definition and UAT Coordination
• Lead definition of allowable configurations, test cases and execute UAT
• Lead triage of issues across UAT cycles and manage defect resolution
UAT Stakeholder Management
• Manage stakeholder expectations within and/or across functions
• Identify and proactively include correct stakeholders and communicate effectively
• Utilize effective methods of communication with stakeholders, varying approach accordingly