Content Creation/ Management:
• Independently creates content targeting key audiences, copyediting as necessary
• Develops compelling storylines and communication materials
• Analyzes information to build captivating presentations and communication materials
• Determines the "so what" for various communications
Communication Planning:
• Tracks a master communications plan, taking the lead on various portions of the plan as needed
• Proactively identifies potential roadblocks or conflicts and escalates as needed
Communication Platform Management:
• Monitors, maintains and updates various communication platforms
• Helps define requirements for definition and selection of new content-related technologies
• May advise key stakeholders on using various platforms
• Responds to platform issue escalations as needed
Stakeholder Management and Communication:
• Develops relationships with key stakeholders throughout the company
• Proactively communicates with internal departments (US, Asia Pacific and European counterparts) to ensure accurate information is used for content creation and project timelines
Project Management:
• Coordinates and monitors projects from start to completion (e.g., sets deadlines, assigns responsibilities, monitors and summarizes progress of project, conducts meetings)
• Responsible for a portion of project deliverables as assigned by more senior team members
Reporting and Metrics:
• Designs, produces and distributes management reports on relevant metrics
• Guides analyses of multiple data sources and advises on their relation to business-relevant themes
• Analyzes and conveys meaningful recommendations based on survey data
Equinix is seeking a Customer Communications Manager to join our Global Customer Communications team. You will collaborate with creative and passionate people in an agile work environment while helping bridge the technical and business worlds for our customers. To do this successfully, it is essential that you can deliver complex communication programs that result in a positive customer experience.