Oferta wygasa za:42 dni
Tryb rekrutacjirekrutacja stacjonarna
Branżaadministracja biurowa
Obowiązki
- Troubleshoot, monitor, and support critical production systems.
- Perform root cause analysis and manage incidents to ensure timely resolution.
- Provision and deploy environments in a cloud infrastructure (preferably IBM Cloud).
- Handle initial intake for Salesforce-related customer cases, ensuring SLA commitments are met.
- Provide on-call support, sharing rotation duties with global resources (including Poland), ensuring minimized MTTR (Mean Time to Recovery).
- Manage workloads and resources to maintain commitments and prevent SLA breaches.
Wymagania
- Strong working knowledge of Kubernetes and cloud infrastructures, with a preference for IBM Cloud.
- Expertise in administration, configuration, and management of MS SQL Server 2022.
- Proven experience in providing on-call support for critical production systems, focusing on determining root cause analysis (RCA).
- Expertise in automation platforms such as AWX.
- Proficiency in scripting languages like Python and related tools.
- Strong problem-solving skills and attention to detail.
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Dodatkowe informacje
Źródło: IBM Polska/Praca