Customer Service Officer with English

Jankowo Gdańskie
Oferta wygasa za:10 dni
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat

Your responsibilities

  • Order taking by phone and e-mail.
  • Receiving phone calls from the customers.
  • Collaborating with logistics department in organizing shipments.
  • Preparation of order confirmations and all necessary documentation connected, including export procedures.
  • Ensuring all orders meet customer expectations and invoicing them.
  • Close cooperation with sales, accounting, quality, product, supply chain departments.
  • Processing returns, credit and debit memos as required.
  • Monitoring delivery times and dates, changing customer demands and forecasts.
  • Maintaining strong control of the order backlog with daily cooperation with warehouse.
  • Handling customer complaints and escalations.

Our requirements

  • Fluent English and Polish.
  • Willing to work from the office 3 days per week (after trial period).
  • Strong communication and interpersonal skills.
  • Experience and understanding of similar work and administrative procedures.
  • Practical knowledge of Microsoft Office applications (Excel, Word, Power Point).
  • Knowledge of Microsoft Dynamics AX2012 environment will be a plus.
  • 1+ experience in customer-oriented position.

What we offer

  • Remuneration that will be adequate to skills/experience and results – NRF appreciates employees, also financially.
  • For your long-time vacation once per year, you will receive an additional incentive.
  • Do you like going to sports activities? Great, you will receive funding for the Multisport sports card.
  • We have a private medical care package for you at TU Zdrowie, so that you do not have to queue for healthcare.
  • Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees!
  • You will have a chance to work with an international team.
  • English lessons with native speaker after 3 months of employment.
  • Nice atmosphere. We will say immodestly – it’s just fun to work with us.

Benefity

Spotkania integracyjne
Kawa i herbata
Firmowa biblioteka
Parking dla pracowników
Owoce
Firmowa drużyna sportowa
Karta sportowa
Strefa relaksu
Napoje
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
Dofinansowanie nauki języków obcych
Brak dress code'u
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