Oferta opublikowana26.03.2024
Oferta wygasa20.06.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę, kontrakt b2b
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
About the project
We're looking for gamers who enjoy helping fellow gamers. You'll engage in chat conversations with our players, providing support and assistance throughout their gaming adventures. Share your expertise, impart necessary know-how, and resolve technical issues they encounter. Collect valuable feedback from players and strive to create an effortless and enjoyable experience for them.
Team goals:
Foster positive experiences through empathy, patience, and a solution-oriented approach Contribute to customer satisfaction and retention. Provide exceptional customer service, resolving issues promptly with clear communication.
Your responsibilities
- resolve problems with our games, reported through the player support channels
- provide high-quality support for players, responding to their messages through the social network, e-mails and reviews
- gather player feedback and cooperate with the developers to implement improvements based on said feedback
- strive to turn each query into a positive experience, to increase our players' satisfaction & engagement
- identify and escalate issues according to defined processes
- learn from others and develop yourself
Our requirements
- well-developed ability to communicate
- computer handling proficiency and general knowledge of teleinformatic systems’ usage
- excellent English language proficiency, both written and spoken
- empathy and the ability to self-identify with the players’ problems
- creative thinking and problem solving
- dedication to bringing the players the best support possible
- passion for video games and knowledge of the mobile and social casino game market
- experience in working at a similar position or at customer service
- practical experience with Helpshift customer support tool
Benefity
Spotkania integracyjne
Kawa i herbata
Ubezpieczenie na życie
Parking dla pracowników
Owoce
Opieka stomatologiczna
Elastyczny czas pracy
Karta sportowa
Strefa relaksu
Pakiet relokacyjny
Paczki świąteczne
Napoje
Prywatna opieka medyczna
Program poleceń pracowników
Brak dress code'u
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