Purpose of the position: Manage incoming orders in a proactive way in order to achieve an optimal customer satisfaction and the highest process efficiency. Position within the company: Reports to the local General Manager.

Customer Service Specialist

Bytom
01/2024

Responsibilities

Works with clients on an ongoing basis:
Accepts orders in writing or in any other form accepted in the Company, system order entry.
Checks the credibility and financial liquidity of the recipient as well as the current balance of
clients' liabilities towards the Company and informs superiors about any delays.
Prepares commercial offers, negotiates the terms of the transaction regarding order completion
date, method of delivery and method and date of payment (for non-cash settlements) as well as
possible discounts to the applicable prices.
Arranges the shipment of the goods.
Aims to expand the circle of recipients by direct contacts with existing customers and by
conducting promotional activities.
Complaint management both in a qualitative and quantitative way, together with production and
sales.
Prepares and carries out occasional field trip plans - after approval of direct superiors.
Providing local support for international marketing and content for industry articles.
Frequent reports to management on the execution of orders.
Monitoring of transport costs and control of transport invoices.
Keeping the order portfolio systematically up-to-date and free from overdue orders.
Monitoring delivery times, prices, numbers and agreements and acting proactively in the event of
non-compliance.
Answering questions from customers and colleagues by telephone and in writing
Taking care of sample packs
File documents correctly.

Requirements

Minimum Bachelor’s degree
1 to 2 years of work experience in a similar position/organisation
You are accurate and result-oriented
You have a proactive working attitude.
Good knowledge of the English language both verbal and in writing is considered a must

We offer

Permanent employment
Attractive salary
Opportunities for professional development
Work in a rapidly expanding foreign-owned company

Aplikuj

Customer Service Specialist

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