Client Success Manager

Warszawa

Twój zakres obowiązków

Providing professional and effective service to Clients in the scope of concluded contracts
Building and strengthening relationships with Clients
Expanding teams of IT Specialists at serviced Clients
Proactive acquiring demand from Clients
Clarifying Clients' needs (with the support of the Recruitment Team)
Providing ongoing feedback to the Client on outsourced processes,
establishing terms and conditions of sales
Cooperation and support of IT Specialists employed by Clients, including agreeing on terms and conditions of cooperation
Negotiating contracts and orders with Clients
Preparing documentation and orders for IT Specialists
Support at the implementation stage, monitoring the job satisfaction of IT Specialists
Collaborating with the Recruiter Team, Vendors, and other Departments within the company to ensure effective service within the scope of orders and orders of Customers

Nasze wymagania

Proven experience in selling IT Services such as staff augmentation and managed services
Highly developed negotiation and communication skills
Experience in building long-term relationships with clients and customer service
Goal-oriented, proactive attitude
Experience in preparing sales presentations and conducting business meetings
Analytical approach to problem-solving with a focus on the goals and needs of the Customer/IT Specialist
Fluency in English language (min. B2)
Experience in creating analyses, reports, proposals
Ability to set priorities
Meticulous, punctuality
Willingness to travel on business

To oferujemy

Client Success Manager