Oferta opublikowana19.05.2024
Oferta wygasa13.08.2024
Tryb pracyhybrydowa
Rodzaj umowyumowa o pracę
Tryb rekrutacjirekrutacja stacjonarna
Wymiar etatupełny etat
Branżaadministracja biurowa
Your responsibilities
- Leads and motivates order processing team leads and members in the business center.
- Ensures achievement of performance and quality standards defined for the team.
- Conducts regular performance reviews and analyses by monitoring and interpreting KPIs.
- Manages budgeting and forecasting for order processes.
- Manages resolution of disputes on operational level.
- Identifies and implements measures to drive continuous operational and data quality improvement.
- Collects, summarizes and distills process optimization and innovation ideas to discuss and share.
- Plans staff responsibilities, in collaboration with team leads.
- Supports and develops the team through regular communication, planning, coaching and performance reviews.
- Supports the transition of local order processing processes into the business center.
Our requirements
- Master's degree in business-related studies.
- Typically, 5-8 years of experience in sales support, customer care, or the management of sales back-office activities, including managerial roles.
- Experience in supervising staff for order processing, or other core sales support processes, within a complex, large volume, and dynamic environment.
- Experience in working in a business center.
- Understanding of order management / sales support processes.
- Fluent business English (oral and written skills).
- Good understanding of SAP.
Benefity
Spotkania integracyjne
Elastyczny czas pracy
Karta sportowa
Prywatna opieka medyczna
Dofinansowanie szkoleń i kursów
Program poleceń pracowników
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